Discover a new standard for residential stays with havens bringing together the best of hospitality and home. Every reservation is backed by our signature triple-diamond Haven Guarantee, offering enhanced booking flexibility, professional 24/7 guest and emergency support, and an industry-leading Peace of Mind Guarantee.

• Flexible Booking Guarantee - A New Standard for Our Industry. With havens, we are committed to offering the most flexible and guest-friendly terms in the industry for residential stays. That’s why we always extend at least a 24-hour grace period for bookings placed more than 30 days before check-in, and after that strive to provide the most flexible cancellation and modification policies that meet or exceed what local property managers are able to offer on their own.

• Professional Service Guarantee - Professionally Managed from Booking Through Stay. We believe in the magic that is possible when professionals come together to create one-of-a-kind stays that combine the best of hospitality & home. That’s why every haven experience is professionally managed by a local hospitality company with boots on the ground and comes with an expert trip designer to provide personalized options tailored just for you. Every reservation also comes with a dedicated 24/7 emergency hotline operated by our in-house travel experience specialists, available during your stay and in the 72 hours prior to check-in as an extra layer of service and support.

• Peace of Mind Guarantee - Here for You When it Counts. While it’s rare, we recognize that sometimes things don’t always go according to plan - especially in a category where every property is unique. That’s why we stand behind our valued clients and guests with our industry-first Peace of Mind Guarantee. If a property manager cancels your original booked reservation prior to check-in for any reason (e.g. the home was unexpectedly sold, irreparably damaged, or double-booked), we will find you an alternative accommodation of equal or better value, or else provide you with 100% of your money back.